We do not accept returns for special orders or customized items unless the item is found to be faulty.
Returns for reasons other than defective or incorrect merchandise will be subject to a $10 return processing fee.
We do not accept worn, used, altered or damaged merchandise.
All returned merchandise must retain all of its original packaging and tags. We are unable to accept your goods back without the original packaging and tags.
You must include the original commercial invoice that you received with your order.
We do not accept returns on products that were not purchased via this website.
Bracelets or necklaces on thread are intended to break and are not eligible for refund unless they arrive damaged. Bracelets and necklaces on silk, hemp, or linen are not eligible for refund after 7 days.
Beaded jewelry in need of repair after 21 days of purchase are charged a $20 restringing fee for bracelets and $30 for necklaces. Cost of lost beads are determined per item and charged accordingly.
MAKING A RETURN
All returns require a Return Authorization Number (RAN) which will be provided by our customer service team.
Please email firstname.lastname@example.org and provide your order number, the details of the item that you wish to return, and the reason for return. A Return Authorization Number will then be provided by our customer service team.
This number must be written clearly on the exterior of the package. Returns will only be accepted with a valid Return Authorization Number clearly labeled on the package.
Return shipping and insurance is the responsibility of the customer. We recommend using a trackable and insured shipping method to guarantee successful delivery of your return.
You can send items back to us at the address below:
951 Brickell Ave Suite 1501
Miami, FL 33131
Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we sent the wrong item or the item sent was defective.
For returns on items that were shipped using our complimentary shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.
ON RECEIPT OF YOUR RETURN
Please allow 10 business days for your return to be processed once the item has been received at our returns processing center. Please note that the original shipping charge is non-refundable and the return is subject to a $10 return processing fee.
All refunds will be processed back onto the original payment method. If there is a problem with your return the customer service team will contact you directly via email.
Once your refund has been processed you will receive email notification confirming the details of your return.
Refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.